Frequently Asked Questions COVID-19

COVID-19 Update – August 28th, 2020

GCSurplus continues to resume business operations across Canada.

The following services are now available:

  • Online auctions are being conducted from departmental locations where COVID-19 safety protocols are in place.
  • Shippable surplus assets are being sold from GCSurplus sales centres in Montreal, Ottawa, Toronto, Winnipeg, Regina, Edmonton, and Langley.
  • Sales centre buildings remain closed to the public.
  • Contactless pick-up is available at GCSurplus sales centres in Montreal, Ottawa, and Edmonton.
  • Only online payment with credit or debit card is accepted. Payment cannot be made in-person at GCSurplus sales centres.
  • Shipping has been expanded to include some items weighing up to 4,500 pounds. Vehicles are excluded from this service.

The health and safety of employees, bidders, and Canadians is of the utmost importance to GCSurplus. Learn more about what we're doing to keep you safe by viewing our COVID-19 FAQs below.

We thank you for your continued support and adherence to COVID-19 safety protocols.

You may also follow GCSurplus on Twitter and Facebook.

Stay well and stay healthy.

GCSurplus reduced business operations

GCSurplus is taking a gradual approach to the resumption of our operations so that we can ensure the health and safety of our employees, customers, partners and the communities we serve.

We have been working hard on the phased re-opening of our online auction website, which includes the expansion of our shipping capacities to allow for increased buying options and contact-less delivery of goods purchased through GCSurplus.ca.

Our COVID-19 FAQ’s include details about how GCSurplus is supporting and protecting its employees and clients during this difficult time. We will update this page as the situation evolves – please check back for new information.

If you have any questions or concerns, you may reach us by using one of the following methods:

Email: Info@GCSurplus.ca

Telephone: 1-844-991-1385

Toll-free (for hearing impaired): 1-800-926-9105

   
  1. How will GCSurplus provide a safer sale of goods in the current COVID-19 environment?

    When GCSurplus re-opens its online auction website to the public, it will implement the following COVID-19 safety measures to facilitate safe sales transactions:

    • Credit and debit card online payment only
    • Sales of shippable items from GCSurplus locations
    • Contact-less pick-up
    • Expanded shipping from 150lbs to items weighing up to 4,500 lbs
  2. How will GCSurplus operate safely amidst the COVID-19 pandemic?

    GCSurplus has implemented key protocols to limit the spread of the virus in all nine of its warehouses across Canada. The health and safety of our employees and clients remains our main priority, and all decisions to re-open business are and will be based on the current environment, as well as, restrictions, and guidance from public health authorities and all levels of government.

    We continue to review and adapt to the situation as it unfolds and will adjust our processes accordingly. For now we will lead in providing a safe auction process with strict physical distancing rules and safety protocols that will remain in effect for as long as they are required.

     

  3. What changes have been made to shipping due to COVID-19?

    As part of GCSurplus’ response to COVID-19, we have expanded our shipping capacities to facilitate the sales of larger items (up to 4,500 lbs) in support of contact-less delivery.

     

  4. What happens if there is a community lockdown during an auction?

    GCSurplus is taking the safety of its clients and employees very seriously and will keep monitoring the situation on a daily basis. GCSurplus will take appropriate actions, based on public health authority recommendations, in a situation of a lockdown.

    Depending on the circumstances there are various approaches we can take, most of which would need to be done prior to the sale closing.  Each situation may require a unique approach; however, some potential strategies may be:

    • To take the sales listing down and either postpone or cancel it
    • Modify the sales listing to support its continuance in the lock-down environment (e.g., No viewings; no pick-up; shipping only)
    • Extend the online auction timeline
    • Change the scope of the auction (e.g., single lot sale)

     

  5. What should I prepare for as I bid with GCSurplus amidst COVID-19?

    Unique constraints and/or instructions will be documented in the sales listing. As different regions may have different constraints, we encourage you to contact your regional sales center for more guidance on safety measures where you are purchasing the item.

    Scheduled pick-up times will be strictly applied. GCSurplus will be working closely with stakeholders to support physical distancing and limit the number of buyers on site at any given time. 

  6. Are contactless pick-ups available at all GCSurplus locations?

    No. Some GCSurplus locations will be operating in different phases of re-opening. Not all regions will be offering contactless pick-up at the same time. Please do not hesitate to contact GCSurplus for more information on regional business resumption.

  7. What changes have been made to pick-up procedures due to COVID-19?

    GCSurplus has implemented the following COVID-19 pick-up procedures to ensure the health and safety for GCSurplus employees and its valued customers:

    • GCSurplus will not accept in-person payments, all sales are paid online prior to pick-up
    • GCSurplus will schedule a safe pick-up time with the buyer
    • GCSurplus will provide site-specific instructions for parking and pick-up
    • Wear personal protective equipment such as non-medical masks, as required by regional public health authorities
  8. What are the physical distancing rules and what could I expect at pick-up in the COVID-19 environment?

    As GCSurplus adapts to meet current COVID-19 regulations and guidelines, a number of changes will occur in our pick-up procedures to ensure the safety of our customers, clients, and team. These changes include, but are not limited to:

    • Strict adherence to your scheduled pick-up time
    • Wear personal protective equipment such as non-medical masks, as required by regional public health authorities
    • Maintaining a two meters (6.5ft) distance from others on-site
    • Requirement to bring all necessary help, tools and packing materials to remove oversized items

    Please speak to your GCSurplus sales representative for specific pick-up instructions. Pick-up procedures may vary in terms of the size and weight of the asset.

  9. Can I pick-up my purchase at any time?

    No. In order to conduct pick-ups safely in our current environment, GCSurplus will be limiting the number of people on-site at any time. To facilitate a smooth and safe pickup experience for all involved, buyers will be required to select an available pick-up time provided by a GCSurplus representative following the auction close. Buyers will not be allowed on site outside their selected pick-up time.

  10. What should I bring to a pick-up?

    Buyers picking up items at a GCSurplus or other government site locations are asked to bring the following:

    • Wear personal protective equipment such as non-medical masks, as required by regional public health authorities
    • Bring your own hand sanitizer
    • Government issued photo identification
    • Pen for signing of the Authority to Release
    • All necessary help, tools and packing materials to remove oversized items

    GCSurplus will not have personal protective equipment or hand sanitizer available to the public at pick-up. Please ensure you arrive protected and prepared.

    Buyers who present themselves for their pick up unprepared may be asked to leave, and a new pick-up time may be scheduled.

  11. What if I become ill after the auction closes?

    . Special considerations may be available for bidders who cannot attend the pick-up. Options may include:

    • Sending someone else (including a 3rd party shipper if available to you)
    • Supporting an alternative pick-up date (provided the Seller can support)
    • Contacting GCSurplus or the sales centre about other options at 1-844-991-1385 or email us directly at Info@GCSurplus.ca
  12. What if I am running late to pick up my item(s)?

    No problem. Please contact your GCSurplus sales representative and they will assist you in re-scheduling your pick-up time.