Get help with GCSurplus

Learn how to register for GCSurplus and bid on, pay for and receive an item.

   
  • Register for GCSurplus

    To bid on items for sale, you must complete the online registration form.
    Registration is free.

    Once you submit the online form, you will receive an email confirming that your account is active.

    Register
  • Sign up for email notifications
    Follow these steps to receive GCSurplus email notifications:
    1. Log in to GCSurplus
    2. Select “My Account”
    3. Select “Email notifications” to select your filter criteria
    4. Select “Update Settings” to save your changes

    To stop getting email notifications, unselect all filter criteria or select “Clear all.” You may also change your email notification settings by following the same steps and selecting different filter criteria.

  • Update your account information
    To make changes to your GCSurplus account information:
    1. Log in to GCSurplus
    2. Select “My Registration” to edit your personal information
    3. Select “Change my personal information” to edit your personal information
    4. Select “Update Registration” to save your changes

    You may only update your account information while you have no open bids in the system. The maximum lock-out period is 30 days.

    You may also wish to cancel your account.

  • Search for an item
    To find items for sale on GCSurplus:
    1. Shop GCSurplus
    2. Auctions
    3. Search for items by keyword, location, posting or closing date or Item category
    4. Select the item to display its listing
  • Learn about an item

    Each listing provides the name and contact information of the GCSurplus sales representative responsible for that item.

    The sales representative can provide more information about the item, and can sometimes arrange for you to view and inspect the item.

  • Bid on an item

    You must be registered to bid on an item. Unregistered users can view items but can’t bid on them.

    1. Log in to GCSurplus
    2. Shop GCSurplus
    3. Search for items by keyword, location, posting or closing date or Item category
    4. Select the item to display its listing
    5. Enter your bid in the field near the top of the page
    6. Select “Enter bid” to place your bid
    7. Select “Confirm bid” to confirm your bid

    Important information on bidding

    Once you select “Confirm bid,” you are entering into a legally binding contract. If you are the successful bidder, you must agree to buy the item as per the terms and conditions of use and the terms and conditions of sale.

    As well, your bid amount:

    • must be greater than or equal to the minimum dollar amount of the bid
    • must be unique
    • although you can’t see what others have bid, you will be notified if you bid the same amount as someone else
    • should not include any taxes or shipping charges
  • Change your bid

    You can’t remove or cancel your bid, but you can raise or lower your bid before the sale closes.

    1. Log in to GCSurplus
    2. Select “My Account”
    3. Select “Current bids” to view a list of items you have bid on
    4. Select the item you want to rebid on
    5. Enter your bid in the field near the top of the page
    6. Select “Enter bid” to place your bid
    7. Select “Confirm bid” to confirm your bid

    What to do if you change your mind about a bid

    Although you cannot withdraw a bid, you may change it before the sale closes. Try reducing your bid to the minimum amount. If another bidder has already bid the minimum amount, try adding one cent at a time until the system approves your new bid. You may still have to buy the item, but it will cost you less.

  • Follow your bid

    GCSurplus is a “closed-bidding” system, so you are the only one who may view your bid.

    1. Log in to GCSurplus
    2. Select “My Account”
    3. Select “Current bids” to view a list of items you have bid on
  • Pay for an item

    If you’re the successful bidder, you’ll receive an email within 48 hours of the auction closing. This email will include your invoice and payment instructions.

    Your invoice will include all applicable federal and provincial sales taxes, calculated based on the amount you bid. If you’re eligible for a rebate on the provincial portion of the HST, please visit the CRA website.

    IMPORTANT NOTICE: As a result of the pandemic, only online payments through our website are currently accepted. We will advise customers once additional payment options are made available. Thank you for your cooperation.

    You can pay online by credit card, Interac debit card, or Visa debit card. Pre-paid credit cards are not accepted.

    GCSurplus accepts the following credit cards:
    • Visa
    • MasterCard
    • American Express

    Once you have paid for the item in full, GCSurplus will send you a bill of sale.

  • Arrange to ship or pick up your item

    GCSurplus offers Purolator shipping for some items. If the auction advertisement indicates shipping is available, GCSurplus will pack and ship the item to the address noted on the purchaser’s account. If you opt to use our Purolator shipping service, the shipping fee will be added to your invoice.

    To serve customers better, GCSurplus’ shipping service has been expanded to include merchandise that can be shipped on a pallet. For large parcel shipping availability and rates, please contact the sales representative listed on the sale.

    IMPORTANT NOTICE: As a result of the pandemic, provincial sales centres will be in different phases of re-opening and may not offer all services related to shipping and pick up. Please reach out to the contact noted in the sale to discuss available options.

    In some cases, you may be able to:

    If shipping is unavailable, you may:
    • pick up your item personally
    • send a third-party representative to pick up your item
    • send a courier to pick up your item

    Communicate with the contact noted in the advertisement to determine what options are available.

    When shipping with a third-party, the bill of lading must be emailed to GCSurplus or the on-site contact in advance. When picking up merchandise, third party representatives and couriers must bring a copy of the Authority to Release and present government-issued photo identification.